Privacy Policy

Hatzi Woodworks

Effective Date: October 17, 2026

At Hatzi Woodworks, LLC, we value your trust and are committed to protecting your personal information. Whether you're browsing our handcrafted collections, purchasing a one-of-a-kind creation, or requesting a custom commission, we respect your privacy and strive to provide a secure and transparent shopping experience.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our business.

1. Information We Collect

When you visit our website, place an order, subscribe to communications, or contact us, we may collect certain personal information, including:

Name and contact information, including email address, telephone number, and shipping or billing address.
Order details, purchase history, and transaction information.
Custom commission requests, design preferences, and project specifications.
Communications submitted through our contact forms or customer service channels.
Website usage information, including browser type, device information, IP address, and browsing activity.
Marketing preferences and newsletter subscriptions.

Payment information is processed through secure third-party payment providers. Hatzi Woodworks does not directly store complete credit card information.

2. How We Use Your Information

We use collected information to:

Process, fulfill, and ship orders.
Communicate regarding purchases, shipping updates, and customer inquiries.
Respond to custom woodworking and commission requests.
Provide customer service and support.
Improve our website, products, and overall shopping experience.
Send promotional emails, product announcements, or special offers when permitted by law and consistent with your communication preferences.
Maintain website security, prevent fraud, and comply with legal obligations.

We collect and use personal information only for legitimate business purposes.

3. Online Payments & Security

Our website is hosted through Wix, which provides website infrastructure and e-commerce functionality.

Online transactions are processed using payment service providers that implement security measures designed to protect payment information.

Although we take reasonable precautions to safeguard personal information, no internet transmission or electronic storage system can be guaranteed completely secure.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, remember preferences, and enhance the shopping experience.

These technologies may help us:

Maintain shopping cart functionality.
Analyze website traffic and performance.
Remember visitor preferences.
Improve website content and usability.
Measure marketing and advertising effectiveness.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools.

Certain essential cookies may be necessary for the website to function properly.

5. Sharing Your Information

Hatzi Woodworks, LLC does not sell personal information in exchange for money.

We may share information with trusted third-party service providers when necessary to operate our business, including:

Payment processors.
Shipping and delivery companies.
Website hosting and e-commerce service providers.
Email marketing and customer communication platforms.
Website analytics and advertising service providers.
Professional advisers or government authorities when legally required.

These providers receive information as necessary to perform their services, subject to applicable legal requirements.

6. Email Marketing & Communications

If you subscribe to our mailing list or otherwise agree to receive promotional communications, we may send updates about new collections, handcrafted products, special announcements, and exclusive offerings. You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages or contacting us directly.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to fulfill your purchase.

7. Custom Commissions & Submitted Information

When requesting a custom woodworking project, you may provide personal information, measurements, design ideas, reference images, or other project details. We use this information to evaluate your request, communicate about your project, provide estimates, and fulfill approved commissions.

We respect the privacy of customer-submitted information and do not intentionally disclose private project details publicly without appropriate authorization.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, respond to customer inquiries, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Withdraw consent to certain marketing communications.
Exercise other privacy rights available under applicable law.

Some requests may be subject to legal exceptions, including record keeping obligations.

To submit a privacy-related request, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services. Hatzi Woodworks, LLC, is not responsible for the privacy practices, content, or security of independently operated third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

Hatzi Woodworks, LLC, reserves the right to update or modify this Privacy Policy to reflect changes in our business practices, website functionality, or applicable legal requirements. Updates will be posted on this page with a revised effective date.

We encourage visitors to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact:

Hatzi Woodworks, LLC

hatziwoodworks@gmail.com

www.hatziwoodworks.com

We appreciate your trust and thank you for supporting handcrafted artistry and small business craftsmanship.